Does anyone have a similar experience with their Apple TV 4K? Could it be an HDMI cable issue? Maybe it's the software? Any ideas? Thanks in advance!įor those wondering, video Format is set to 4K SDR YCbCr Chroma 4:2:0. I'm about to perform a factory reset and hope for the best. I never had this issue on my Apple TV 4 and I didn't notice this happening prior to updating to tvOS 11.1. I'm a bit lost and confused as to why this is happening. The UI still works fine but video stays black screen no matter what I do. I'm able to scrub through the video such as fast forward and rewind. This issue applies to all apps that stream video including Directv Now, Netflix, Hulu and Plex. The only way to fix this is to restart the Apple TV and it would work fine again for a few hours. When I go back to streaming content all it would show is a black screen. I would exit to the home screen and picture with all my apps would come back. The guide within the app works normally during this time. There's no video at all except a black screen but audio plays just fine. I would start a stream on DirecTV Now and it will work fine for a few minutes until the screen goes completely black. Aim the remote at your TV and press VOL or MUTE key once. If performed correctly, the green light under the TV flashes twice. Using the number keys enter the 5digit code for your brand of TV. Upon setting up the device I immediately updated to tvOS 11.1.Īfter the update I noticed a major issue that's happened frequently throughout the day. Press and hold MUTE and SELECT at the same time until the green light flashes twice. I just took advantage of the DirecTV Now promotion to get a free Apple TV 4K today.
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